Responsible Gambling

At Amazon Casino, we are committed to providing a safe and responsible gambling environment for all our players in the United Kingdom. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.

Our Commitment

Amazon Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to preventing gambling-related harm and supporting our customers in maintaining control over their gambling activities.

Setting Limits

We provide various tools to help you manage your gambling:

Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
Loss Limits: Control how much you can lose over a specific period
Session Time Limits: Limit how long you can play in a single session
Wager Limits: Set maximum amounts you can bet per game or spin
Reality Checks: Receive pop-up reminders showing how long you've been playing

To set any of these limits, log into your account and visit the 'Responsible Gambling' section in your account settings, or contact our customer support team.

Self-Exclusion

If you feel you need to take a break from gambling, we offer self-exclusion options:

Short-term exclusion: 24 hours to 6 months
Long-term exclusion: 6 months to 5 years
Permanent exclusion: Indefinite self-exclusion

During your self-exclusion period, you will not be able to access your account, make deposits, or receive promotional materials from us.

GAMSTOP

We are registered with GAMSTOP, the UK's national self-exclusion scheme. If you choose to self-exclude through GAMSTOP, you will be prevented from using all online gambling sites and apps operated by companies licensed in Great Britain.

To register with GAMSTOP, visit www.gamstop.co.uk

Recognising Problem Gambling

Problem gambling can affect anyone. Warning signs may include:

Spending more money or time gambling than you can afford
Chasing losses with bigger bets
Gambling to escape problems or negative feelings
Lying about gambling activities
Neglecting work, family, or other responsibilities
Borrowing money to gamble
Feeling anxious or depressed about gambling

Underage Gambling Prevention

Amazon Casino has a zero-tolerance policy towards underage gambling. We use advanced age verification systems and regularly monitor accounts for suspicious activity. It is illegal for anyone under 18 to gamble on our platform.

Support and Resources

If you or someone you know needs help with gambling-related issues, the following organisations provide free, confidential support:

GamCare

Free helpline: 0808 8020 133
Live chat and email support available
Website: www.gamcare.org.uk

Gamblers Anonymous

Helpline: 020 7384 3040
Website: www.gamblersanonymous.org.uk

BeGambleAware

Website: www.begambleaware.org
Provides information, advice, and support for anyone affected by gambling problems

Gordon Moody Association

Helpline: 01384 241292
Website: www.gordonmoody.org.uk
Residential treatment and support services

Contact Our Support Team

Our customer support team is trained to help with responsible gambling concerns. You can reach us:

Live Chat: Available 24/7 through your account
Email: [email protected]
Phone: 0800 123 4567 (free from UK landlines and mobiles)

Third-Party Blocking Software

You may also consider installing third-party software to block access to gambling websites:

Gamban - Blocks gambling websites and apps
Qustodio - Parental control and website blocking
Net Nanny - Internet filtering software

Regular Review

We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements. This page was last updated on 15th March 2026.

Remember: Gambling should be fun. When the fun stops, stop.